Shipping Information

Standard Shipping

Orders received by Picnic Fun are typically sent either by UPS, FedEx or U.S. Postal Service. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 5 - 7 business days depending on your location.

Sales Tax

In most cases we only charge sales tax to orders that are shipped within the state of North Carolina. In rare cases we are required by law to collect sales tax on product shipping to other states. In this event we will notify you when we process your order.

Customers Outside the Contiguous U. S.

If you wish to ship something outside the contiguous U.S., you must contact us for a shipping quote. You must have the name and product code of the item you wish to purchase as well as a full shipping address ready when you call or e-mail. We cannot give you a quote without this information. The customer is responsible for any duties, fees or taxes imposed by the receiving country.

Order Total Shipping Cost*
Orders up to $14.99 $6.99
$15.00 - $29.99 $7.99
$30.00 - $39.99 $8.99
$40.00 - $49.99 $9.99
$50.00 - $74.99 $11.99
$75.00 - $100 $13.99
Orders over $100 $14.99

*Additional charges may apply for products over 150 lbs. requiring truck or freight delivery. See the Truck Delivery section for details.

Same Day Shipping

'Same Day Shipping' indicates that an item is in stock in our warehouse and will ship the same day you order it, provided your order is placed prior to 2pm EST. Please note that 'Same Day Shipping' does not mean that your order will arrive at your shipping destination the same day you order it.

Truck Delivery

Due to the weight and size of many large or heavy items they must be sent via independent freight carriers. Here are a few things to note.

  • If you require any type of special delivery for large items please let us know at the time of ordering. There may be additional charges for items such as lift-gates, special size truck, etc. A lift-gate is a mechanism on the truck that lowers your shipment from the truck bed to the ground, which is required if you do not have a forklift or loading dock. We will contact you before shipping if additional charges will apply.
  • The trucking service will contact you 1-2 days before delivery to schedule the delivery time. If you make an appointment with a trucking company please be aware if you are not there to accept delivery a redelivery fee may be charged by the trucking company and it is not the responsibility of Specialty Living.
  • Please be there to sign for the delivery and inspect the item for potential damages.
  • The delivery driver will deliver your items curbside of your home. They are not responsible for taking the product onto your driveway or into your home. Therefore, moving the item from curbside may require your assistance. You can always ask the driver to assist you and they may but they are not required. Special services are the responsibility of the customer, we do not pay for any storage fees that the trucking company may charge if you do not take immediate delivery of your item. White Glove service may be available in some areas by some trucking companies. If White Glove service is arranged it is the responsibility of the customer. Any reconsigning (changing of original shipping address) of shipments is not the responsibility of Specialty Living and any fees are the responsibility of the customer.
  • Very heavy items will require a forklift to move them from the curbside to their permanent location. You can contact a local contractor or landscaper to help you with this.
  • Please be aware that the delivery can NOT BE REFUSED for any reason. Refusal of delivery will result in customer incurring all shipping and or redelivery cost of the delivery. If you suspect any damage upon delivery please mark the bill of laden - SUBJECT TO INSPECTION, so any issues may be corrected or parts replaced. Please contact our office immediately to report any damages or issues.

Expedited Shipping Policy

Any additional charges for Expedited Shipping will NOT be refunded on shipments that are delayed due to causes beyond UPS's control, including but not limited to the following:

  • The nature of the shipment, defect, or inherent vice of the product;
  • Failure of the Shipper or Consignee to observe any term contained in these Air Freight Terms, including but not limited to improper or insufficient packaging, securing, addressing or marking of any shipment, including omission of, or provision of, an incorrect Consignee address or ZIP code on the Air Waybill, providing insufficient information, or the Shipper's failure to follow any term related to shipments that are not acceptable for transport.
  • Acts of God, weather conditions, environmental or hazardous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials or similar authorities, the application of security regulations imposed by the government or otherwise applicable to the shipment, authority of law, quarantine, riots, strikes or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control (hereinafter referred to collectively as "Force Majeure Events").
  • Compliance with laws, government regulations, orders or requirements, or any cause beyond our control.

The following shipments are not eligible for Guaranteed Service:

  • Shipments destined for delivery in locations outside the service area for Next Day Air Freight or 2nd Day Air Freight.
  • Shipments referenced in Section 21 SHIPMENTS NOT ACCEPTED.
  • The guarantee for on-scheduled delivery for Next Day Air Freight and 2nd Day Air Freight shipments delivered within the United States will be extended by 90 minutes on the Day after Thanksgiving Day and on December 18 through December 24.