Customer Service Information
Customer Service Specialist
Monday-Friday
9:00 am - 6:00 pm EST
Ordering Information
How to OrderCorporate Gifts
Frequently Asked Questions
Price Match Guarantee
Shipping and Returns
Shipping InformationCanceling an Order
Return Policy
Damaged Shipments
Order Tracking
For Your Protection
Privacy PolicySecurity Statement
About Us
HOW TO ORDER |
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Ordering Online
Ordering online with Specialty Living is quick and easy.
1.Simply navigate our website to the product that you would like to purchase.
2.Click on the “Add to Cart” button to place the item in your shopping cart.
3.From the shopping cart page follow the instructions to place your order.
If you experience problems placing your order please contact us by email or phone.
Ordering by Phone
Our customer service specialists are standing by to take your order by phone. Our phone hours are Monday – Friday, 9:00 am to 6:00 pm EST.
Payment Options
We accept all major credit cards. We also accept checks and money orders.
All payments should be made payable to Specialty Living, Inc.
At this time, we do not offer COD or credit terms.
CORPORATE GIFTS |
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Tired of giving the same old unimaginative corporate gifts every year? Give them a beautiful water fountain that will help them relax, and beautify any space! Our large assortment of fountains and fountain accessories gives you a broad range of choices and is an impressive way to show your appreciation to customers, clients, and employees. Our high quality products are made to the highest standards of craftsmanship, and we offer customization with your company’s logo on certain products, that will make your gifts one-of-a-kind. Tabletop, wall or floor fountains are a great way to show the recipients that you appreciate them.
• In addition to giving your clients gifts during the holidays, water fountain gifts can be used to motivate employees, celebrate or congratulate a major achievement, or as a unique award for a competition winner. Fountains are a memorable, impressive gift that they won’t soon forget.
• Substantial volume discounts are available for large orders, and we work closely with our suppliers to ensure the fastest turnaround time possible. Products are available at a variety of price points to meet any budget.
• Customization is available for select products. Get your company’s logo engraved into the slate or glass of a tabletop fountain – it’s a wonderful gift and a great way to promote your company!
• Corporate Gift Specialists standing by – just choose a few products that you would be interested in having customized and/or purchasing in quantity, and give our customer service experts a call at 1-800-330-4429. Since the various suppliers we work with have differing lead times, minimums and options available, we'll get you the information you need specific to the products you are interested in, so that you can get ready to place your order quickly and easily.
Get ready to give the best corporate gifts ever this holiday season – call and order now!
Not sure what to get? Specialty Living E-Gift Certificates are the perfect solution! Ideal for a last-minute gift, the recipient will receive their Specialty Living gift certificate via e-mail within 24 hours. Gift certificates are great for any occasion, and they allow the recipient to pick out exactly what they want according to their own style and tastes. No more guesswork or worrying about returns. Specialty Living has a wide variety of fountains and fountain accessories for any budget.
FREQUENTLY ASKED QUESTIONS |
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Where are you located?
Is your website secure?
How can I return an item?
I live outside the contiguous U.S. - Can I still order from you?
How long does it take for items to ship?
Do you charge tax?
Do I have to pay by credit card, or can I pay by check or money order as well?
Are your prices in Canadian or U.S. dollars?
Where are you located?
Specialty Living is based out of Arden, North Carolina, but our products ship from warehouses all over the U.S.
Is your website secure?
The purchase area of our site is 100% secure. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.
When you place an order with Specialty Living you are automatically connected securely to our Secure Web Server. You may receive a message from your browser depending on how it is configured. Please see our Security Statement for more information.
How can I return an item?
We have an easy, no hassle return policy that explains in detail how to return an item. Please refer to our Return Policy.
I live outside the contiguous United States - Can I still order from you?
Yes, you can certainly still order from us. However, there will be additional shipping charges for Alaska, Hawaii, Puerto Rico, the Virgin Islands, and all International shipping destinations. Please call for a shipping quote.
How long does it take for items to ship?
In addition to the 'Availability' stated on each product page (the time it takes for the item to be packaged and prepared to leave the warehouse), the transit time generally takes between 1-7 business days. We ship via UPS or FedEx ground. If you need expedited shipping, please call us with the item number for the product you would like expedited and we will get you a shipping quote.
Do you charge tax?
Tax is currently only charged for orders that are shipping within North Carolina. There is no tax for all other orders.
What payment methods will you accept?
We accept all major credit cards, and we will also take checks or money orders. Please contact us by phone to place your order so that we will know to expect your check or money order in the mail. We will then give you your total, and the address to which you should send your payment.
Are your prices in U.S. or Canadian dollars?
All of our prices are in U.S. dollars.
SHIPPING INFORMATION |
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Standard Shipping
Orders received by Specialty Living are typically sent either by UPS, FedEx or common carrier. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 5 – 7 business days depending on your location. Special information about common carrier shipments is below.
| Order Total | Shipping Cost* |
| Orders up to $14.99 | $6.99 |
| $15.00 - $29.99 | $7.99 |
| $30.00 - $39.99 | $8.99 |
| $40.00 - $49.99 | $9.99 |
| $50.00 - $74.99 | $11.99 |
| $75.00 - $100 | $13.99 |
| Orders over $100 | $14.99 |
Customers Outside the Continental U.S.
If you wish to ship something outside the continental U.S., you must contact us for a shipping quote. You must have the name and product code of the item you wish to purchase as well as a full shipping address ready when you call or e-mail. We cannot give you a quote without this information.
Expedited Shipping Policy
Any additional charges for Expedited Shipping will NOT be refunded on shipments that are delayed due to causes beyond UPS's control, including but not limited to the following:
- The nature of the shipment, defect, or inherent vice of the product;
- Failure of the Shipper or Consignee to observe any term contained in these Air Freight Terms, including but not limited to improper or insufficient packaging, securing, addressing or marking of any shipment, including omission of, or provision of, an incorrect Consignee address or ZIP code on the Air Waybill, providing insufficient information, or the Shipper's failure to follow any term related to shipments that are not acceptable for transport.
- Acts of God, weather conditions, environmental or hazardous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials or similar authorities, the application of security regulations imposed by the government or otherwise applicable to the shipment, authority of law, quarantine, riots, strikes or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control (hereinafter referred to collectively as "Force Majeure Events").
- Compliance with laws, government regulations, orders or requirements, or any cause beyond our control.
The following shipments are not eligible for Guaranteed Service:
- Shipments destined for delivery in locations outside the service area for Next Day Air Freight or 2nd Day Air Freight.
- Shipments referenced in Section 21 SHIPMENTS NOT ACCEPTED.
- The guarantee for on-scheduled delivery for Next Day Air Freight and 2nd Day Air Freight shipments delivered within the United States will be extended by 90 minutes on the Day after Thanksgiving Day and on December 18 through December 24.
Common Carrier Shipments
Due to the weight and size of many large or heavy items they must be sent via independent freight carriers. Here are a few things to note.If you require any type of special delivery for large items please let us know at the time of ordering. There may be additional charges for items such as lift-gates, special size truck, etc. A lift-gate is a mechanism on the truck that lowers your shipment from the truck bed to the ground, which is required if you do not have a forklift or loading dock. We will contact you before shipping if additional charges will apply.
- The trucking service will contact you 2-3 days before delivery to schedule the delivery time.
- Please be there to sign for the delivery and inspect the item for potential damages.
- The delivery driver will deliver your items curbside of your home. They are not responsible for taking the product onto your driveway or into your home. Therefore, moving the item from curbside may require your assistance. You can always ask the driver to assist you and they may but they are not required.
- Very heavy items will require a forklift to move them from the curbside to their permanent location. You can contact a local contractor or landscaper to help you with this.
CANCELING AN ORDER |
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If an item has shipped and in route, the customer must contact a SpecialtyLiving.com customer service team member by phone 1-800-330-4429 and email sales@specialtyliving.com to advise of desire to cancel.
RETURN POLICY |
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You will be 100% satisfied with your purchase from us!
In the unlikely event that you are not satisfied with the product(s) you purchase from Specialty Living, you can have the confidence that you can return or exchange the item within 30 days of receipt for a 25% restocking fee less any shipping charges that were incurred. All returned items to Specialty Living must be in new unused condition and packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit. **IMPORTANT NOTE** The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates. For example, we may charge only $14.99 to ship a large heavy item to you but the actual shipping cost is what will be deducted from your credit which will often be much higher than the promotional shipping. The ORIGINAL SHIPPING is NON-REFUNDABLE even if you received FREE shipping promotion, you will be chaged the actual shipping charges that we incurred to ship the product to you.
How to Return a Product
In the unlikely event you are required to return a product to Specialty Living follow these instructions:
1. Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal!
2. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. You may be required to place the manufacturer's box in a sturdier, shipping quality box. You will be charged a replacement fee for missing items or no credit will be given if manufacturer cannot supply replacement parts.
3. Return the product via UPS or other insured shipping provider. It is recommended that you insure the package as Specialty Living is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price. In the rare case that we receive a return and it has been damaged during shipment from you to us; we will notify you immediately so that you can file a claim with the shipping company.
5. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge may apply if the box is written upon.
If you have any questions about returning a product, please contact us.
ORDER TRACKING |
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To track your order, simply click the 'Order Tracking' link at the top of the page. Enter in your order number, zip code and email address and you'll be able to see check the status quickly and easily.
ABOUT SPECIALTY LIVING |
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Specialty Living is about truly living, experiencing, and enjoying life. Our focus lies in sharing memories and connections with others, and making your home your castle – a retreat where you and your family can relax in a warm, unique, luxurious space that is like no other. We aim to help you achieve this through the exceptional, high quality home and garden products we offer.
Our headquarters are located among the beautiful mountains, rivers and forests of Asheville, North Carolina. Asheville is known not only for its striking natural landscape, but also for its adventure, architecture, art, bluegrass music festivals, cuisine and the diversity of its people. Our warm days and cool nights are filled with an abundance of outdoor activities such as hiking in the Blue Ridge Mountains, white water rafting, apple picking, horseback riding, and taking in the sights and sounds of historic buildings and live music downtown. We count ourselves fortunate to enjoy a local culture that celebrates the heritage of the land.
We want to share this love of people, nature and life with you through our hand picked products and our unique combination of Southern hospitality, sophisticated design sense and personal dedication to service. Each one of our products has been carefully inspected by our team of product specialists to ensure that it meets our high standards of quality, craftsmanship and aesthetics.
When you call our customer service representatives, you deal with real people who care about you and your shopping experience – we are ready to help you in any way we can. We recognize our customers as individuals with differing needs and tastes, and we want to help you find that perfect item from our unparalleled selection of brands, styles, colors and designs. We have been faithfully offering personalized service to our customers since 1998.
Here at Specialty Living, we stand behind our products and are proud to offer you an easy, no-hassle return policy. We are the experts in our field, and we are pleased to present a vast wealth of helpful hints, instructions, articles and information about our products that is unmatched by any of our competitors. Our price match guarantee, secure ordering system and privacy policy are testament to our commitment to offering the highest level of customer service. You may call us toll-free during office hours at 1-800-330-4429, and e-mail us any time at sales@specialtyliving.com.
Take the first step toward a personal space that speaks of harmony, serenity, and refinement… let us help you create a relaxing oasis of beauty and tranquility in your own home and garden. Thank you for shopping with Specialty Living - start your search for the perfect home or garden accent today.
Mailing and Shipping Address:
Specialty Living
174 Bradley Branch Road Suite 3
Arden, NC 28704
Toll Free: (800) 330-4429
Fax: (877) 271-1112
sales@specialtyliving.com
www.specialtyliving.com
Office Hours: Mon-Fri 9 a.m. – 6 p.m. EST
PRIVACY POLICY |
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We Protect Your Privacy Online
Specialty Living values and respects the privacy of our customers. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances, primarily for order fulfillments.
The Information We Collect
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties.
How does Specialty Living Use Your Information?
When you make an online purchase from Specialty Living, we use your information to process your order. We will also send you e-mails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
When you save your information with Specialty Living, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion, you may choose to receive email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Specialty Living customer service. Please be sure to include your email address, full name and password.
From time to time, we may also send you e-mails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
Sharing Your Information with Third Parties
We contract with third parties to assist us in maintaining and managing our customer information to fulfill orders, promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.
In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
Protecting Your Children's Privacy
Just like you, we at Specialty Living are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
What are Cookies, and How Does Specialty Living Use Them?
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit Specialty Living, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.
We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.
Links to Other Web Sites and Services
Specialty Living may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors.
How do I Remove My Information from Email, Phone, and Postal Mailing Lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email or calling customer service.
PRICE MATCH GUARANTEE |
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Our Low Price Guarantee: Quick and Simple
If you happen to find a lower price anywhere on an identical item, just show us the price and we will match it! If, within 30 days of your purchase at our company, you encounter a lower price anywhere, we will also refund the difference. *
Specialty Living works hard to bring you low prices. If you have found a better price for this item, at another authorized dealer, we will match it guaranteed. We will provide you with an individual response. This is not an automated process, but we will respond as quickly as possible. If you need a more immediate response, please contact customer service.
* If the competitor limits quantities we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the item in stock. Our Price Guarantee does not apply to competitor's bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet competitor offers must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in brand-new condition.
Price match guarantee does not apply to non web-based stores or pickup orders.
Price matching is subject to providing proof of the manufacturer's part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price, plus your original receipt to claim your refund for previous purchases. The terms of this guarantee are subject to change without notice. The retail value of any free gift delivered by Specialty Living must be subtracted from the Specialty Living price.
The following is an example:
Our Specialty Living price
Price $74.00
Shipping & Handling: $11.99
Total Delivered $85.99
Competitor
Price $72.00
Shipping & Handling $12.99
Total Delivered $84.99
Difference $1.00 (Note: Prices do not include applicable taxes)
Price guarantee will be applied to no more than 3 of the same product shipped to the same address. We reserve the right to further limit quantities.
The terms of this guarantee are subject to change without notice.
For more information, or a specific price match request, please contact customer service.
SECURITY STATEMENT |
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Shopping With Us is 100% Safe and Secure- Guaranteed
The purchase area of our site is 100% secure. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.
When you place an order with Specialty Living you are automatically connected securely to our Secure Web Server. You may receive a message from your browser depending on how it is configured.
What Should I Look For?
How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Guarantee Details
Under the Fair Credit Billing Act, your bank and/or credit card issuer cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Specialty Living Inc will cover the entire liability for you, up to the full $50.00. Specialty Living Inc will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Specialty Living while using our secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures.
DAMAGED SHIPMENTS |
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When your new product is delivered please make every effort to inspect the product before taking full receipt from the shipping company. If the box shows significant signs of damage or you know that the product is damaged please refuse acceptance of the shipment and have the shipping company return the item to sender.
If you determine that the product has been damaged after the delivery company has left you must report any damage within 3 days of receipt. This will allow us to file a claim with the shipping company to replace or repair your merchandise. Failure to follow this requirement could result in you having to incur replacement cost for damaged items. Please keep all packaging materials to be used in the claims process with the shipping company.
Please be aware that due to the size and weight of some materials of the items on our site, touch up paint may be necessary. Small scuff marks and or scratches that may occur on the item are not considered damage. You may receive a sample of touch up paint with your item and additional paint can be ordered through our customer service department for a minimal charge. The touch up paint can be used prior to and after setup of the item to cover small scuff marks and or scratches that may occur due to delivery or setup.
Returning Damaged Products
In the unlikely event your item is received damaged, contact customer service for a RMA (Return Materials Authorization) number. We will arrange to have the product shipped back at our cost. No shipments will be accepted without the RMA, so please call before returning any merchandise.